FAQs

Yes. All products* are warranted against defects in material and workmanship for 1 year from date of purchase. Damage due to negligence, abnormal usage, accidents, or alteration is not covered by this warranty.  Please inspect all products carefully upon receipt!

*Special Note regarding the Warranty on Sewer Cable and Blades: It is extremely difficult to assign responsibility for product defects or malformations of USED Sewer Cable and Blades. It is especially important to inspect these products carefully before you use them.

MyTana is committed to product support for all products we manufacture and sell. We are often able to help our customers do their own repairs by providing replacement parts and installation instructions.

See more details on our Warranty and Repair page

MyTana strives to ship within 24 hours (M-F) of receiving your order on standard catalog products, although many times shipments are made the same day.

2nd day and next day air shipments must be received by noon CST (M-F) in order to make the timing you expect. Orders with express shipping received after 12pm will likely leave our factory the following business day.

See more details on our Shipping Policies page.

 

We do not have reps in the field. We sell direct to the end user, and as a result we receive direct feedback regarding our products and service. This arrangement also eliminates a middleman so our prices are generally a bit more competitive.

We are also responsible for the service after the sale – including any warranty or repair work – which means you get factory inspected parts and workmanship on all repairs.

Yes. We work with North Star Leasing Company which provides "lease to own" programs. Typical terms are either 1 or 3 years. Lease rates vary by term, market conditions, and credit rating of applicant.

See our Leasing Information page for more information.

Most of our instruction manuals and instruction sheets are available for download on our Product Manuals page.

If you are having problems with your equipment, give us a call! We are here Monday through Friday from 7am to 5pm (CST).

Many times we can troubleshoot problems over the phone or provide parts that get you up and going faster for less cost.

1-800-328-8170.

Right back to us. We manufacture, sell and service all of our equipment. MyTana will – at it's option – repair, replace or refund the purchase price on any warranty claim item.

Mailing address: 

MyTana 
746 Selby Ave
St. Paul, MN 55104

Please see more information about Service here