Updated: January 10, 2020
- What personal data we collect from our website at www.MyTana.com (the “Site”);
- How we use the data;
- With whom we may share the personal data;
- Storage and security of your data;
- Your Privacy Rights, Choices and Disclosures, including those for California;
- Users outside the United States; and
Personal Data We Collect or Process
We use Hubspot, GoogleAdwords, Google Analytics and CallRail, which utilize cookies to identify the frequency of use of certain areas of our website and to identify preferences. The information that is generated by the cookies (including your truncated IP address) is used to analyze your use of the Site, compile reports on activity for us, and perform further services associated with Site and Internet use. The Cookie providers may also transmit this information to third parties where required by law or to the extent that third parties process these data on their behalf. You can deactivate Google Analytics using a browser add-on if you do not wish the analysis to take place. You can download the add-on here: www.tools.google.com/dlpage/gaoptout.
We also collect information that you provide to us voluntarily. MyTana collects the information that you provide to us when you:
- request service or support
- make purchases
- request credit approval
- create an account
- request product information or a demo
- complete online quizzes (such as those that “test your knowledge”) and obtain quiz results
- download digital content
- access video content
- register for webinars and trainings
- sign up to receive newsletters, demos, digital content, content by mail (such as posters, logbooks or catalogs), advisories, and announcements
- contact us by email.
Depending on the purpose, we may collect the following: name; email address; physical address; phone number; fax number; employer name and related details (such as whether it is a contractor or a government agency, etc.); job title; industry-related interests (such as topics or products); and service- or sales-related comments/questions. MyTana’s credit approval form also requests years in business, credit references, expected spending, bank name and trade reference name. If you choose to credit an account, you will be asked to select a username and password. Providing this information is completely voluntary. Please do not submit to us any sensitive personal information. Please secure your login credentials.
How We Use the Data
We use the personal data we collect to respond to your inquiries, complete transactions, process payments, approve credit, provide or enhance the services you request, provide updates and other important information related to your activity on and with the Site, inform you of new services or changes in services, inform you of products and services in which you may have interest, administer the Site, and for other legitimate business purposes. You will have the opportunity to opt out of any electronic marketing communications you may receive from us.
With Whom We Share Personal Data
MyTana is an affiliate of a global provider of products and services, and as such may need to share information with our affiliates located in different geographic locations. We may also share your personal data to third parties (within or outside your country of residence) who perform services on our behalf, including without limitation our credit card processor, delivery companies (such as UPS), technology providers and professional advisors, and our advertising partners who may send communications on MyTana’s behalf. When you opt out of receiving communications from us, we may need to provide your contact information to such sponsors or third party providers to ensure you are excluded from their distribution list.
We may disclose information (within or outside your country of residence) if we have a good faith belief that disclosure is necessary by law or the legal process, to protect and defend our or others’ interests or property, or to enforce agreements you enter into with us.
MyTana may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) MyTana’s rights or property, or the rights or property of visitors to or users of the Site. MyTana reserves the right at all times to disclose any information that MyTana deems necessary to comply with any applicable law, regulation, legal process or governmental request. MyTana also may disclose your information when MyTana determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.
Your information may be transferred to another company (within or outside your country of residence) in connection with a merger or in the event that our business is acquired in whole or part by another company.
We may share aggregated and de-identified information with third parties (within or outside your country of residence) for analytical, research or other similar purposes.
Storage and Protection of Your Personal Data
We retain order and account information indefinitely so that customers are able to access past order information and log into their account. MyTana must retain information, including customer and transaction data, for so long as reasonably necessary to fulfill the purposes for which the data was collected and to perform our contractual and legal obligations. We generally store contact information and email addresses until the user requests us to delete the information. We also periodically perform batch deletions of inactive records.
We take reasonable administrative, physical and technical precautions to protect your personal data and communications between us. This includes, when required or as we deem appropriate and feasible under the circumstances, encryption and written commitments from third parties that may have access to your data that they will protect the data with safeguards that are substantially equivalent to those used by MyTana.
Like many Internet retailers, we use a third-party credit card processing company to assist us in providing you the products and services you request on our Site. We do not store sensitive payment data such as the entire credit card number and CVC. Rather, we pass the payment data to the third-party processor and retain only non-sensitive payment data used to identify a payment such as the last four digits of a card number and expiration date.
No Internet or e-mail transmission is ever fully secure or error free, however. We therefore cannot guarantee absolute security of your data, and we are not responsible for processes and networks that we do not control. Users assume the risk of security breaches and the consequences resulting from them. Please be careful in deciding what information you send to us via email or over the Internet.
Your Rights, Choices and Disclosures
- General. This section is subject to specific disclosures on privacy rights set forth below. We are committed to facilitate the exercise of your rights granted by the laws of your jurisdiction, which may include the right to request the correction, modification or deletion of your personal information and the right to opt out of the sale of your personal information (as applicable). We will do our best to honor your requests subject to any legal and contractual obligations. If you would like to make a request, contact us at firstname.lastname@example.org.
Subject to local law, you may have additional rights under the laws of your jurisdiction regarding your personal data, such as the right to complain to your local data protection authority.
- California Disclosures
California “Shine the Light” Information-Sharing Disclosure: California residents may request a list of all third parties with respect to which we have disclosed any information about you for direct marketing purposes and the categories of information disclosed. If you are a California resident and want such a list, please send us a written request by email to email@example.com with “California Shine The Light Rights” in the subject line.
California Do Not Track Disclosure: We take commercially reasonable efforts to respond to Do Not Track browser settings in which case, the Site will not pre-populate forms and information from your visit will not be included in anonymized traffic and custom event data.
California Consumer Privacy Act (CCPA) Disclosures. The California Consumer Privacy Act is effective on January 1, 2020. As of that date, California residents have the right to request:
- The categories of personal information we have collected about you;
- The categories of sources from which the personal information is collected;
- The business or commercial purpose of collecting or selling personal information;
- The categories of third parties with whom we share or sell personal information;
- The categories of personal information about you that we have sold; and
- The specific pieces of personal information we have collected about you.
Additionally, you have the right to request deletion of your personal information, the right to opt out of the sale of your information (if applicable) and the right not to be discriminated against for exercising any of your CCPA rights.
You may submit a data subject request by contacting us (contact information is below in this policy) or submitting a request through our online form at http://inbound.mytana.com/data-privacy. You may all us toll-free at (866) 485-0927.
Users Outside the United States
MyTana is headquartered in the United States. If you are an individual from the European Union, Canada or any other jurisdiction with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that we may store the information we collect in the United States which is not deemed an “adequate jurisdiction” by the European regulatory authorities. Personal data may also be transferred from the country of your residence to other countries, including the United States.
Links to/from Other Sites
Questions and Contact Information
MyTana is located at:
MyTana Manufacturing, Inc.
746 Selby Ave
St. Paul, MN 55104